Return and Refund Policy

 

Thank you for shopping at KGN London! We want you to be completely satisfied with your purchase. Please review our Return and Refund Policy below for important information regarding returns and refunds.
   
   1. Return Eligibility

1.1 Non-Returnable Items:

- Due to the nature of our products, we do not accept returns after the order has been shipped. Once the product has been shipped, it is considered final sale and cannot be returned or exchanged.

1.2 Damaged or Defective Items:

- If you receive a damaged or defective item, please contact us at info@kgnlondon.co.uk within 1 day of receiving your order. We will work with you to resolve the issue and ensure your satisfaction.

    2. Return Process

2.1 Contact Us:

- To initiate a return or report a damaged or defective item, please contact us at info@kgnlondon.co.uk. Provide us with your order details and a description of the issue. We will guide you through the next steps.
   
     3. Refund Process

3.1 Refund Eligibility:

- Refunds will only be issued for damaged or defective items that are eligible for refund as per our policy.

3.2  Refund Method:

- Refunds will be issued to the original form of payment used for the purchase. Please allow a reasonable processing time for the refund to be credited back to your account.

       4. Contact Information

If you have any questions or need further assistance regarding our Return and Refund Policy, please contact us at:

WhatsApp: +447475654260

Email: info@kgnlondon.co.uk

Address: 23, Phoenix Distribution Park, Phoenix Way, Heston, Tw5 9nb, UK

We are here to help and ensure your satisfaction with our products.

By placing an order with KGN London, you acknowledge that you have read, understood, and agreed to our Return and Refund Policy.

Note: This Return and Refund Policy is subject to change without prior notice. Please refer to the most recent version available on our website for the latest updates.